Fenway's Runway

Privacy Policy & Terms of Service

Effective Date: June 2026 | Last Updated: June 2026

 

 

Privacy Policy

 

1. Introduction

Fenway's Runway ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website (www.fenwaysrunway.com), sign up for our services, complete intake forms, place an order in our shop, or opt in to our email and SMS marketing communications.

By using our website or services, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing address

• Pet information: pet name, breed, age, vaccination records, behavioral notes, and emergency contacts

• Order information: billing address, shipping address, and purchase history

• Payment information: processed securely through third-party payment processors (we do not store full payment card details)

• Communications: messages, form submissions, and correspondence with our team

• Marketing preferences: your opt-in or opt-out status for email and SMS communications

• Website usage data: pages visited, time on site, and device/browser information via cookies and analytics tools

 

3. Cookies and Shopping Cart Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and support our marketing programs.

 

Specifically, Fenway's Runway's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

 

You may disable cookies through your browser settings; however, some features of our website — including shopping cart functionality — may not work properly without them.

 

4. How We Use Your Information

We use the information we collect to:

• Schedule and provide dog care services

• Process and fulfill product orders

• Send order confirmations, shipping notifications, and service updates

• Send email marketing communications you have opted in to receive

• Send SMS/text message marketing communications you have opted in to receive, including abandoned cart reminders

• Personalize your experience, including birthday and gotcha day celebrations for your pet

• Process payments and manage your account

• Comply with legal obligations

• Improve our website and services

 

5. Email Marketing (Powered by Klaviyo)

We use Klaviyo, a third-party email marketing platform, to send you marketing emails. When you provide your email address and consent to receive marketing communications, your email address and related data are stored and processed by Klaviyo on our behalf.

 

By opting in to our email list, you agree to receive:

• Promotional offers, discounts, and announcements

• New product launches and shop updates

• Pet care tips and educational content

• Service updates and seasonal news

• Pet birthday and gotcha day messages (if provided)

 

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send. Transactional emails related to orders or active service bookings are not affected by marketing unsubscribes.

 

Klaviyo's privacy policy is available at: www.klaviyo.com/legal/privacy

 

6. SMS / Text Message Marketing (Powered by Klaviyo)

By opting in to receive SMS/text messages from Fenway's Runway, you consent to receive recurring automated marketing text messages, including but not limited to promotions, special offers, new product announcements, abandoned cart reminders, and pet care updates, sent to the mobile number you provided.

 

Important SMS Terms:

• Message frequency varies. You may receive up to 4-8 messages per month.

• Message and data rates may apply depending on your mobile carrier and plan.

• Consent to receive SMS messages is not a condition of purchasing any goods or services from us.

• To opt out of SMS messages at any time, reply STOP to any text message we send you. You will receive a one-time confirmation message and will be removed from our SMS list.

• To get help or more information, reply HELP to any SMS message or contact us at the information provided below.

• Carriers are not liable for delayed or undelivered messages.

 

We use Klaviyo to manage our SMS marketing program. Your mobile number and opt-in data are stored and processed by Klaviyo in accordance with their privacy policy (www.klaviyo.com/legal/privacy) and applicable laws, including the Telephone Consumer Protection Act (TCPA).

 

7. Pet Intake Forms and Data

When you complete our pet intake form, the information you provide (including pet name, breed, health notes, vaccination records, and emergency contacts) is used solely to provide safe, personalized care for your pet. This information is stored securely and is not sold or shared with third parties except as necessary to provide services (e.g., veterinary emergencies).

 

8. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:

• Klaviyo (email and SMS marketing platform)

• Payment processors (for secure transaction handling)

• Shipping carriers (for order fulfillment)

• Scheduling and booking platforms

 

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

We may also share information with legal authorities if required by law or to protect the rights and safety of our clients, pets, or staff.

 

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with applicable laws. You may request deletion of your data at any time by contacting us (see Section 12).

 

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

 

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you

• Request deletion of your personal information

• Opt out of the sale of your personal information (we do not sell personal information)

• Non-discrimination for exercising your privacy rights

 

To exercise these rights, please contact us using the information in Section 12.

 

12. Contact Us

If you have questions about this Privacy Policy, wish to update your preferences, or want to request deletion of your data, please contact us:

 

Fenway's Runway

Website: www.fenwaysrunway.com

San Diego, California

 

 

 

Terms of Service

 

1. Acceptance of Terms

By accessing or using the website www.fenwaysrunway.com, purchasing products from our shop, or using any services offered by Fenway's Runway ("Company," "we," "us," or "our"), you ("Customer" or "you") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase from our shop.

 

2. Eligibility

You must be at least 18 years of age to place an order or make a purchase on our website. By placing an order, you represent and warrant that you are 18 years of age or older and have the legal authority to enter into this agreement.

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3. Email and SMS Communications — Consent and Terms

By providing your email address or mobile phone number and opting in to receive marketing communications from Fenway's Runway, you agree to the following:

 

Email Marketing:

• You consent to receive marketing emails from Fenway's Runway, including promotions, new product launches, and updates.

• You may unsubscribe at any time by clicking "Unsubscribe" in any marketing email.

• Order confirmation and shipping notification emails are transactional and are separate from marketing communications.

 

SMS / Text Message Marketing:

• You consent to receive recurring automated marketing text messages from Fenway's Runway at the mobile number provided, including abandoned cart reminders triggered by cookie-based tracking on our website.

• Consent is not a condition of purchasing any product or service.

• Message and data rates may apply.

• Message frequency varies (up to 4-8 messages per month).

• Reply STOP to opt out at any time. Reply HELP for assistance.

• Carriers are not liable for delayed or undelivered messages.

 

Both programs are managed through Klaviyo. Your data is handled in accordance with our Privacy Policy and Klaviyo's privacy practices (www.klaviyo.com/legal/privacy). Text messaging opt-in data and consent will not be shared with any third parties.

 

4. Intellectual Property

All content on the Fenway's Runway website, including text, images, logos, graphics, and branding, is the property of Fenway's Runway and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content from this site without our prior written consent.

 

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5. Limitation of Liability

To the fullest extent permitted by law, Fenway's Runway shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the product or service giving rise to the claim.

 

6. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in San Diego County, California.

 

7. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.

 

8. Contact

For questions about these Terms of Service, orders, returns, or any other inquiries, please contact us:

 

Fenway's Runway

Website: www.fenwaysrunway.com

San Diego, California

 

 

 

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